Terms & Conditions

01Acceptance of terms

By using our website or app, or by placing an order, you agree to these terms and to our Cancellation, Return & Refund Policy, which forms part of them.
If you don't agree with any part of these terms, please stop using the service.
We may change these terms. The version published when you place an order is the one that applies to that order, so please check the date before ordering.

You must be at least 18 years old to create an account and place an order.
If you're under 18, you may use the service only with the consent and supervision of a parent or legal guardian, who is responsible for any order placed.
You confirm that the name, phone number, delivery address and payment details you give are accurate and are yours, or that you're using them with permission.

How an order is accepted. Placing an order is an offer to buy — it becomes a contract only when the restaurant or store confirms it. If it can't be accepted (an item is unavailable, the store is closed or the address is outside the delivery zone) we'll let you know and refund anything you were charged.
Prices, menus and errors. Menus, prices and offers can change without notice, and availability depends on the store. Prices are in Saudi Riyals and include VAT where applicable. Delivery fees and service charges are shown separately before you confirm. If there's an obvious pricing or description error, we may cancel the order and refund you in full instead of fulfilling it at the wrong price.
Payment. We accept the methods shown at checkout, including credit and debit cards, Apple Pay and mada. Online payments are processed by our payment providers and we don't store your full card details. Orders must be paid in full before delivery or collection, unless cash on delivery is offered.
Delivery & collection. Delivery times are estimates, not guarantees — traffic, weather and how busy the store is can affect them. Please stay reachable on the phone number you gave. If the courier can't reach you or access the address after reasonable attempts, the order may be treated as delivered and won't be refunded.
Cancellations & refunds. Cancellation windows, refund eligibility and processing times are set out in our Cancellation, Return & Refund Policy.

You may need an account to order. Keep your details up to date and use a strong password you don't use anywhere else.
You're responsible for all activity on your account, including orders and payments.
Never share your login or one-time codes. If you think someone has accessed your account, contact us straight away.
We may suspend or close accounts involved in fraud, abuse, repeated unjustified refund claims or any other breach of these terms.

Everything on our website and app — including the Leffah name and logo, text, photos, menu descriptions, graphics, layout and software — belongs to Leffah or its licensors and is protected by copyright and trademark law.
You may view and print pages for your own personal, non-commercial use.
Without our written permission you may not copy, republish, modify, distribute, sell or commercially use any of our content, or use our name, logo or brand assets.

You agree not to:

Interfere with the service. Hack, probe or bypass our security, overload our systems or upload viruses or other harmful code.
Scrape or harvest data. Use bots, crawlers or other automated tools to extract menus, prices, images or customer data without our written permission.
Impersonate anyone. Use someone else's identity, phone number, address or payment method, or misrepresent your connection to any person or business.
Place fraudulent or abusive orders. Including fake orders, dishonest refund claims or any use that disrupts our stores or couriers.
Break the law or abuse people. Act unlawfully under the regulations of the Kingdom of Saudi Arabia, or harass, threaten or abuse our staff, riders or other users.

If you breach these rules we may refuse your orders, suspend or close your account and report unlawful activity to the relevant authorities.

The service is provided “as is” and “as available”. We don't guarantee it will always be uninterrupted, error-free or without delay, or that every menu item, image, price and description is complete and accurate at all times.
Food is prepared by our restaurants and stores. If you have allergies or dietary needs, check with us or the store before ordering — allergen and ingredient information is a guide and may change.
To the fullest extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits, lost opportunities or losses caused by delays outside our control.
Where we are found liable, our total liability for any order is limited to the amount you paid for that order.
Nothing in these terms excludes any liability that cannot be excluded under applicable law.

These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.
If something goes wrong, please contact us first — most issues are resolved quickly through our support channels.
Disputes that can't be resolved are subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia in the Eastern Province.

If these pages don't answer it, we're happy to help.